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Neural Bridge California Customer Privacy Act of 2018 ("CCPA") Notice

Last Updated: May 1, 2024

If you are a California resident, this California Consumer Privacy Act of 2018 (“CCPA”) notice applies to you and supplements the information contained elsewhere in the Neural Bridge Privacy Policy. It provides additional information as to how you may exercise your rights under the CCPA. Note that any capitalized terms not defined in this CCPA notice have the meanings set forth in our Privacy Policy

 

Information We Collect. Our Privacy Policy already describes the information we collect and the sources of information. This section organizes that information around the Personal Data categories set out in the CCPA. In the past 12 months, we have collected the following categories of information:

  • Personal Data, such as name, email address, mailing address, and phone number;

  • Support data, which may include information about your account preferences or data you provide when you contact us for help, contact or authentication data, and the content of chats and other communications with us; and

  • Commercial information, such as transaction data related to your use of the Services;

  • Device information, such as information generated from your use of the Services and information about your computer, phone, tablet, or other device you use to access the Services;

  • Other information that identifies or can be reasonably associated with you; and 

  • Inferences drawn from the above.

Sources of Information. We collect the categories of information identified above from the following sources: (A) directly from you; (B) through your use of our Services; (C) affiliates; and (D) other parties such as customers, data brokers, other users, and social networks.

 

Business Purposes. Neural Bridge uses and discloses the categories of information described above for the following business and commercial purposes:

  • Providing, updating, maintaining, and protecting our Services;

  • Complying with legal obligations;

  • Protecting our rights, detecting, preventing, and responding to potential fraud and otherwise take action in response to misuse of the Site or Service;

  • Sending Service-related emails and other communications;

  • Sending marketing-related emails and other communications;

  • Communicating to you and responding to your requests, comments, and questions;

  • Providing customer and technical support;

  • Transactional and administrative matters;

  • Displaying digital advertising to you;

  • Developing and improving marketing activities;

  • Improving our Services and developing new products and services; and

  • For other purposes with your consent.

When We Disclose Personal Data. In the past 12 months, we have disclosed the following categories of information for the business purposes described above: identifiers; commercial information; web information activity; support data; inferences drawn from any of the above information categories.

Advertising Preferences. We may use third-party analytics services and online advertising services that may result in the “sharing” of online identifiers (e.g., cookie data, IP addresses, device identifiers, general location information, and usage information) with advertising partners to advertise the Services on other websites. If you or your authorized agent would like to opt out of our “sharing” of your information for such purposes, you may do so by contacting us at support@neuralbridge.ai

Cookies. Neural Bridge uses cookies and similar tracking technologies to disclose information with our service providers and third party partners for a variety of reasons, including to secure, provide, and improve our Services.

Right to Know and to Delete. California residents may have the right to request information about a business’s collection, use, disclosure, sharing, or sale of their Personal Data. You may be permitted to request that we:

  • Provide you the categories of Personal Data we have collected or disclosed about you; the categories of sources of such information; the business or commercial purpose for collecting, “selling,” or “sharing” your Personal Data; the categories of third parties to whom we disclose or “sell,” or with whom we “share,” Personal Data; and the categories of Personal Data we “sell.”

  • Provide access to and/or a copy of certain information we hold about you.

  • Delete certain information we have about you.

  • Correct inaccurate Personal Data that we maintain about you.

You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide our Services to you. If you ask us to delete it, you may no longer be able to access or use our Services.

 

If you wish to exercise any of your rights, please contact us at support@neuralbridge.ai. California residents

can use “authorized agents” to make requests to know and requests for deletion. We will take steps both to verify the identity of the person seeking to exercise their rights, and to verify that your agent has been authorized to make a request on your behalf.

Sale of Personal Data and the Right to Opt-out. We may disclose Personal Data with third parties or allow them to collect Personal Data from our Site or Service if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data or if you use our Service to interact with third parties or direct us to disclose your Personal Data to third parties. As described under our Cookie Policy, we may disclose or otherwise make available certain device information with third parties in order to understand how you interact with our Services. Such information sharing may be considered a “sale” / “sharing” under California law. If you are a California resident, you can opt-out of the sale or sharing of your Personal Data by submitting a request at support@neuralbridge.ai or, in certain states, including California, by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) on the browsers and/or browser extensions that support such a signal. Any opt-out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. If you would like us to make the connection between your browser and your customer account when you send the opt-out of sale/sharing of your Personal Data request or GPC signal, and you have not yet opted-out of sale or sharing your Personal Data, we recommend you submit your Do Not Sell or Share Personal Data request at support@neuralbridge.ai. We do not knowingly “sell” or “share” the Personal Data of consumers under 16 years of age.

 

Sensitive Personal Data. If we process sensitive Personal Data collected about you, we do so for the following purposes: 

  • Maintain the quality and safety of our Services;

  • Provide and improve our Services;

  • Detect any potential security incidents; and

  • Maintain customers’ accounts and provide customer service.


We may also process this sensitive Personal Data as needed to help ensure people’s physical safety and as required by applicable law. We do not use or disclose sensitive Personal Data other than for purposes for which you cannot opt-out under the CCPA.

Retention of Your Personal Data. Please see our Privacy Policy for additional information regarding our data retention policies.

California Do Not Track: We do not respond to browser-initiated Do Not Track signals. Please note that Do Not Track is a different privacy mechanism than the GPC browser choice referenced above.

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